Kiamo Expert
Propriétaire de badge : Mguisse
- Fully understand how to use Kiamo and leverage its advantages to optimize the organization of the contact centre.
- Administer and use the solution day-to-day.
- Use the interface self-sufficiently.
- Measure the effectiveness of the configuration.
- Understand the architectures and integration of the solution in the customer’s environment.
- Know how to install and update Kiamo.
- Detect and trouble-shoot operating incidents. Test and model systems and analyse the results.
- Get 85% correct answers on the multiple choice test at the end of the course.
Tâches
Tâche n°1
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Propriétaire: Mguisse
Date d'émission: il y a 3 ans
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Kiamo